Cancellation Policy
Order Cancellation Policy
At Bremzy, we are committed to providing you with versatile, high-quality clothing as quickly as possible. Because we strive for efficiency, our fulfillment team begins processing orders shortly after they are placed.
1. Cancellation Window
If you wish to cancel your order, you must contact us within 24 hours of placing it. While we will do our best to accommodate your request, we cannot guarantee a cancellation if the order has already entered our processing phase.
Our standard order processing time is 1-3 business days. Once an order has been processed or handed over to our shipping carriers, it can no longer be canceled.
2. How to Request a Cancellation
To request a cancellation, please contact our support team immediately with your Order Number and the subject line "Order Cancellation Request."
- Email: support@bremzy.com
- Phone: +44 748170 9919
3. Cancellations After Shipment
If your order has already been shipped, we are unable to stop the delivery. In this case, you will need to wait for the package to arrive and then follow our 30-day Refund Policy to return the items for a refund. Please note that shipping fees are non-refundable, and customers are responsible for return shipping costs.
4. Refund Process for Canceled Orders
If your cancellation is successful and confirmed by our team, a full refund will be issued to your original payment method. Please allow 5-10 business days for the transaction to reflect on your bank statement, depending on your financial institution.
5. Contact Information
For any questions regarding your order status or our cancellation procedures, please reach out to us:
Bremzy
Address: 219 Burton Road, Derby, England, DE23 6AE
Email: support@bremzy.com
Phone: +44 748170 9919